Help & Frequently Asked Questions
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or checkout as a guest.
Can I modify my order after placing it?
Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before the order ships.
Shipping
How long does shipping take?
Standard shipping takes 1-2 business days. Express shipping is available for faster delivery.
Do you ship internationally?
No, we are currently working in Uganda only. But if any order going to some countries surrounding we can arrange special.
Returns
What is your return policy?
We offer a 7-day return policy on most items. See our Return Policy page for full details.
How do I return an item?
Contact our customer service to initiate a return. You'll receive instructions and a return authorization.
Payment
What payment methods do you accept?
We accept major Cash on Delivery, Momo Pay, Airtel Money, and other secure payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information.
Account
Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your information.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.